+What can I get with my hotel voucher?
The welcome plus hotel voucher can be redeemed as part of the welcome plus hotel voucher programme for bookings of two nights or more. An overnight stay incl. meals (breakfast or half-board etc. depending on the booked arrangement) is paid for with the welcome plus hotel voucher; You will pay for the second night incl. meals directly at the hotel.
+Can I give away my hotel voucher?
Yes, the personal data only need to be submitted in the course of the booking.
+I have already booked directly with the hotel, can I still redeem a hotel voucher?
It is not possible to add credit to bookings that have already been made.
+Who is the provider of the welcome plus hotel voucher?
The publisher of the welcome plus hotel voucher is Connex Marketing GmbH, based in 4600 Wels, Austria, an international provider of unique holiday programmes since 1986.
+Can I also get the welcome plus hotel voucher directly from Connex Marketing GmbH?
No, the welcome plus hotel voucher is not available directly from Connex Marketing GmbH, but exclusively as part of company marketing measures.
+Is my hotel voucher tied to a specific season?
No, your hotel vouchers are not tied to a specific season. You can redeem any hotel voucher at your desired date within the validity period.
+How does the booking work?
You can complete your booking process, from the reservation enquiry to the booking confirmation online here
on this website. You will receive the booking confirmation and your hotel voucher by e-mail.
Or call the hotel of your choice directly and use the keyword ‘Hotel voucher welcome plus’. After you have made your booking, please ask the hotel to send you a booking confirmation.Important:
You need a hotel voucher to enjoy your short trip. Click on ‘Request hotel voucher’ online at the selected hotel and fill out the request form. You will immediately receive your hotel voucher by e-mail.
Reservation enquiries are generally possible at the earliest 6 weeks before the desired date. Numerous hotels are also happy to accept reservation enquiries at an earlier date. The decision for this lies with the respective hotelier.
+Do I need to mention that I have a welcome plus hotel voucher when making a reservation on the phone?
Yes, please call your preferred hotel directly and please book your stay using the keyword ‘Hotel voucher welcome plus’. Have the hotel send you a reservation confirmation after you make the booking. Only then can you use the welcome plus hotel voucher.
Important: You need a hotel voucher to enjoy your short holiday. Click on ‘Request hotel voucher’ online at the selected hotel and fill out the request form. You will immediately receive your hotel voucher by e-mail.
+Which hotels can I book?
All hotels are available online on this website here
. Different offers are available depending on the season, holiday region and theme and hotel category. Please note that capacities may be limited on especially popular dates such as Easter, Christmas or during school holidays.
+Why is the hotel I had chosen no longer in my selection?
The hotel offer is constantly updated and extended or changed depending on the season. Likewise, existing hotels are temporarily (due to full capacity) or permanently removed from listing and replaced by other hotels.
+How much is a stay at the hotel?
An overnight stay incl. meals (breakfast or half-board depending on the booked arrangement) is paid for with the welcome plus hotel voucher.
The current rates of the respective hotel apply for the second overnight stay in a double room incl. meals.
+How do I pay for the hotel stay?
An overnight stay incl. meals (breakfast, half-board etc. depending on the booked arrangement) is paid for with the hotel voucher; You will pay for the second night incl. meals directly at the hotel.
+Can I stay longer than 2 nights?
You are welcome to extend your stay. As long as the option is available at the respective hotel, you can book an extension of your stay online on this website.
+Can I redeem several hotel vouchers for one booking?
Only one hotel voucher can be redeemed per booking. 4Seasons includes 4 welcome plus hotel vouchers for one short break each, so you can enjoy 4 holidays in different hotels.
+Can in enquire with several hotels simultaneously?
Yes, you can send multiple enquiries online at the same time. As soon as you accept an offer and book your short trip, the other enquiries are blocked.
+There is no response to my reservation request. What shall I do?
Please contact the hotel once more, by telephone if needed. You can discuss questions regarding booking details by phone.
+Can I travel alone?
The voucher benefits are generally valid for 2 people and are based on the corresponding agreements with our partner hotels. Bookings for single persons are at the discretion of the respective partner hotel - please clarify this directly with the hotel. In addition, we point out that the hotel may charge an extra charge for a single room. This may vary depending on the hotel.
+Can I take my children along?
You are welcome to take your children along and include them in the booking, as long as the option is available at the respective hotel.
+Can I take my pet with me?
Pets are allowed in a lot of hotels. Please contact the respective hotel. Please note, however, that pets are generally not allowed in the catering and spa areas for hygienic reasons.
+When can I check into my room? And how long can I stay in my room on the departure day?
The check-in and check-out times vary from hotel to hotel. Please contact your selected hotel.
+I have particular health-related needs. Are special requests possible? (e.g. gluten-free dishes, feather-free pillows, etc.)
The hotels always strive to fulfil your requests. Many hotels offer rooms suitable for allergy sufferers, gluten-free menus or lactose-free food, for example. Please clarify your specific requests directly with the selected hotel.
+Are there any fees for booking?
No, there are no additional charges, such as booking fees, etc.
+I cannot make the booked stay. What shall I do?
Please inform the hotel as soon as possible that you will not be able to commence your holiday. The cancellation terms of the respective hotel or country apply.